If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

Dell has outsourced their online tech support to idiots. Here is a conversation I had with one of their online tech support people. This is verbatim. I didn’t change a thing.

Ramon Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Ramon and I will be assisting you today. In order for me to help you, can you provide details about the issue you’re having?

Me I’m running virtual pc on my latitude, and the virtual machine doesnt have usb drivers installed (so I can’t use usb devices with the virtual machine). support.dell.com didn’t have the drivers for usb. can you point me to them?

Ramon I understand how you are feeling and I will do my best to help solve the problem. Is this a new or existing case?

Me new

Ramon To ensure we are working with the correct system, are you chatting about the LATD620 listed on your account?

Me yes

Ramon Are you chatting on the system with the problem?

Me yes

Ramon Ron did the usb work fine before the virtual pc?

Me it works fine in windows xp (not virtual pc) but my virtual machine doesn’t recognize any usb devices.

Ramon Ron what is virtual pc?

Me just assume usb isn’t working on my latd620. can you give me the drivers?

Ramon Ron what is virtual pc?

Me if you’re unsure of what virtual pc is, you’re likely not qualified for this support call. please escalate the issue.

Ramon Ron the usb drive is the chipset driver.

Me ok. thank you.

Ramon If it works for your operating system then it should work virtual pc.

What really gets me is that he has no clue what Virtual PC is (since he asked twice) and he can speak so confidently about what will or will not work inside Virtual PC.

*sigh*